At Owena Travel, we want you to be fully satisfied with your purchase. Please read our return and refund policy carefully:
1. Eligibility for Returns
If you receive a damaged, defective, or incorrect product, you may request a return or exchange.
Returns must be requested within 7 days from the date of delivery.
2. Return Process
To initiate a return, please contact us at [email protected] within 7 days of receiving your order.
Include your order details and photos showing the issue with the product.
We will review your request and provide instructions for the return process.
3. Condition of Returned Items
Items must be unused, in the original packaging, and in the same condition as received to qualify for return or exchange.
Owena Travel reserves the right to reject returns that do not meet these conditions.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days.
5. Shipping Costs
Shipping costs for returning the product are the responsibility of the customer, unless the return is due to an error on our part (damaged or incorrect items).
6. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. These will be clearly indicated at the time of purchase.
7. Contact Us
For any questions or to start a return, please contact:
Email: [email protected]